Terms of Use

Effective Date: November 1, 2026

Welcome to Dulcira, an online destination dedicated to decorative charms and accessories that celebrate creativity, individuality, and meaningful personal expression.

This website and its associated online services (collectively referred to as the "Site") are owned and operated by Nexrivo LLC, doing business under the brand name Dulcira.

These Terms of Use establish the conditions governing your access to and use of our website, including browsing our product collections, accessing website features, creating customer accounts, and interacting with our online services.

Purchases of products from our Emotional Partners, Sweer, and Fairy Tale collections are additionally subject to our separate Terms of Purchase, Shipping Policy, and Return Policy.

By accessing or using this Site, you agree to comply with these Terms of Use, subject to applicable law. If you do not agree with these terms, please discontinue use of the Site.

1. Accuracy of User Information

When providing information through our website, creating an account, placing an order, or communicating with our customer support team, you agree to submit accurate, complete, and current information.

This may include your name, email address, billing details, delivery address, telephone number, and other information reasonably necessary to provide our services.

You are responsible for updating relevant account and contact information when changes occur.

You must not knowingly provide false, misleading, or unauthorized information or use another person's identity or payment credentials without appropriate authorization.

Dulcira may request additional verification when reasonably necessary to prevent fraud, protect customer accounts, or complete lawful transactions.

2. Privacy & Personal Information Protection

Dulcira values the privacy and security of visitors and customers.

Our practices regarding the collection, use, processing, disclosure, and retention of personal information are described in our separately published Privacy Notice.

When you browse our decorative accessory collections, register an account, complete a purchase, or contact our customer support team, certain personal information may be processed for legitimate operational purposes.

These purposes may include:

  • Providing website functionality and customer services.

  • Processing orders and arranging deliveries.

  • Responding to customer inquiries.

  • Maintaining account and transaction security.

  • Improving website functionality and shopping experiences.

  • Conducting permitted marketing and analytics activities.

Where applicable law requires consent for specific processing activities, we will seek that consent in accordance with relevant requirements.

Please refer to our Privacy Notice for additional details about personal information practices and available privacy rights.

3. Intellectual Property Rights & Permitted Use

Unless otherwise indicated, the content displayed on the Dulcira website is owned by or licensed to Nexrivo LLC or its respective rights holders.

Such content may include:

  • The Dulcira brand name, logos, and visual identity.

  • Product photographs and decorative accessory imagery.

  • Product descriptions and written website content.

  • Website graphics, illustrations, layouts, and design elements.

  • Videos, promotional materials, and other creative content.

  • Software, interface elements, and applicable website features.

These materials may be protected by copyright, trademark, and other applicable intellectual property laws.

Dulcira grants users a limited, non-exclusive, non-transferable, and revocable permission to access and use the Site for lawful personal shopping and other authorized non-commercial purposes.

Without prior written authorization or another valid legal basis, users must not:

  • Reproduce, distribute, republish, or commercially exploit protected website content.

  • Copy or imitate protected brand elements, product photography, or website designs for unauthorized commercial purposes.

  • Use automated scraping tools, data-mining software, or extraction systems to collect website information without authorization, except where permitted by law.

  • Introduce viruses, malicious code, or other harmful technologies into our website or connected systems.

  • Attempt to gain unauthorized access to customer accounts, administrative systems, or protected network resources.

  • Interfere with website security, functionality, or normal operations.

  • Engage in activities that impose an unreasonable burden on our infrastructure.

  • Use our Site for unlawful, fraudulent, or otherwise prohibited purposes.

We reserve the right to restrict access, suspend accounts, or take appropriate legal action in response to material violations of these terms.

Nothing in this section is intended to prohibit activities expressly permitted by applicable law.

4. User Reviews, Feedback & Submitted Content

Dulcira may provide opportunities for customers to submit product reviews, ratings, feedback, photographs, styling suggestions, or other user-generated content.

By submitting content, you represent that:

  • You have the necessary rights or permissions to share the material.

  • Your submission does not knowingly violate another person's intellectual property, privacy, or other legal rights.

  • Your review or feedback reflects your genuine experience or opinion.

  • Your submission does not contain unlawful, fraudulent, threatening, abusive, or intentionally misleading content.

  • You will not impersonate another person or provide deceptive identity information.

By submitting content to our Site, you grant Nexrivo LLC a non-exclusive, worldwide, royalty-free license to host, reproduce, display, distribute, and reasonably adapt that content for purposes connected with operating, maintaining, and promoting Dulcira.

This license applies only to content you are authorized to share and is subject to applicable privacy and intellectual property laws.

You retain ownership of your original content.

We reserve the right to moderate or remove submissions that violate applicable law, these Terms of Use, or reasonable content standards.

We do not guarantee that every review or submission will be published, but any review moderation practices will be conducted in accordance with applicable consumer protection requirements.

5. Third-Party Websites & External Services

Our website may contain links to independent third-party websites, payment services, shipping providers, social media platforms, or other external resources.

These links may be provided for customer convenience, website functionality, or access to additional information.

Dulcira does not directly control the content, security, availability, or privacy practices of independent third-party websites.

When accessing an external website, you may become subject to that provider's own terms of use, privacy policies, and service conditions.

We encourage customers to review the relevant policies before providing personal information or completing transactions through third-party services.

Nothing in this section limits any responsibility that Dulcira may have under applicable law for services or transactions it provides.

6. Website Availability & Warranty Disclaimers

Dulcira makes reasonable efforts to maintain a functional, accessible, and reliable online shopping environment.

However, online services may occasionally experience technical issues, maintenance interruptions, network failures, or unexpected disruptions.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND ITS RELATED DIGITAL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

EXCEPT WHERE EXPRESSLY PROVIDED OR REQUIRED BY APPLICABLE LAW, NEXRIVO LLC DISCLAIMS WARRANTIES CONCERNING THE UNINTERRUPTED AVAILABILITY, TECHNICAL PERFORMANCE, OR ERROR-FREE OPERATION OF THE SITE.

WE DO NOT GUARANTEE THAT:

  • Website access will always be continuous or uninterrupted.

  • All technical errors or software defects will be immediately corrected.

  • Website functions will be compatible with every device or browser.

  • Electronic communications will always be free from transmission delays.

  • The Site will remain completely free from every possible cybersecurity risk.

These disclaimers relate primarily to website functionality and digital services.

Nothing in this section excludes statutory warranties, product conformity requirements, or other consumer rights that cannot lawfully be waived.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEXRIVO LLC, ITS OFFICERS, EMPLOYEES, AFFILIATES, AND AUTHORIZED SERVICE PROVIDERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF THE SITE WHERE SUCH LIABILITY MAY LAWFULLY BE EXCLUDED.

This limitation may apply to circumstances involving:

  • Temporary website interruptions or technical failures.

  • Inability to access certain online services.

  • Network or communication disruptions.

  • Unauthorized third-party activity beyond our reasonable control.

  • Losses arising from unauthorized or improper use of website features.

These limitations apply only to the extent permitted by applicable law.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, PERSONAL INJURY, PRODUCT-RELATED OBLIGATIONS, OR OTHER MATTERS TO THE EXTENT SUCH LIABILITY CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

Any mandatory consumer rights, statutory remedies, or protections provided under applicable law remain unaffected.

8. Indemnification & Responsibility for Misuse

To the extent permitted by applicable law, you agree to indemnify and hold harmless Nexrivo LLC and its authorized representatives against reasonable third-party claims, liabilities, damages, and expenses arising directly from:

  • Your material violation of these Terms of Use.

  • Fraudulent or unlawful activities carried out through your account.

  • Unauthorized use of another person's intellectual property.

  • Intentional interference with the security or operation of our website.

  • Misuse of the Site that causes legally recognizable harm to third parties.

Any indemnification obligation will be interpreted reasonably and in accordance with applicable legal requirements.

This section does not require customers to indemnify Dulcira for losses caused by our own unlawful conduct, negligence where liability cannot be excluded, or other circumstances protected by mandatory law.

9. Electronic Communications & Notices

By using our website, placing an order, or communicating with our customer support team, you acknowledge that certain business communications may be delivered electronically.

These communications may include:

  • Order confirmations and payment notifications.

  • Shipping and delivery updates.

  • Customer service responses.

  • Account-related information.

  • Updates to website policies or service conditions.

  • Other necessary transactional notices.

Where legally permitted, electronic notices and disclosures may satisfy applicable written communication requirements.

Marketing communications will be subject to applicable consent, unsubscribe, and anti-spam requirements.

Customers are responsible for providing an accurate email address and reviewing relevant communications concerning their purchases.

10. Copyright Infringement Reporting

Dulcira respects the intellectual property rights of creators, designers, photographers, and other rights holders.

If you believe that material displayed on our website infringes your copyright, please contact our team at support@dulcira.com with the subject line Copyright Infringement Notice.

Your report should include:

  • Your full name and relevant contact information.

  • Identification of the copyrighted work you believe has been infringed.

  • The specific URL or description identifying the allegedly infringing material on our website.

  • A statement explaining why you believe the disputed use is unauthorized.

  • A good-faith statement that the information provided is accurate.

  • Your physical or electronic signature, where applicable.

If submitting a formal notice under the United States Digital Millennium Copyright Act (DMCA), additional statutory statements and requirements may apply.

We will review sufficiently detailed notices and take appropriate action where required by applicable intellectual property laws.

We may request additional information when necessary to evaluate a complaint.

11. Force Majeure & Events Beyond Reasonable Control

Dulcira will not be responsible for delays or failures in performing obligations under these Terms of Use to the extent caused by events beyond our reasonable control and where such limitations are permitted by law.

Such events may include:

  • Natural disasters, earthquakes, floods, or severe storms.

  • Public health emergencies or widespread disruptions.

  • Governmental restrictions or regulatory actions.

  • Major transportation or logistics interruptions.

  • Labor disputes or widespread industrial disruptions.

  • Significant internet, communication, or infrastructure failures.

  • Other extraordinary circumstances that reasonably prevent normal operations.

Where such events affect order fulfillment, delivery, or other consumer transactions, Dulcira will take reasonable steps to communicate relevant information and provide any notices, refunds, or remedies required by applicable law.

Nothing in this section eliminates consumer rights relating to undelivered products or other legally protected claims.

12. Risk of Loss & Transfer of Ownership

Ownership and risk of loss for products purchased through Dulcira will be determined according to applicable law, the relevant delivery arrangements, and any enforceable terms governing the transaction.

Where consumer protection laws specify when responsibility for goods transfers from the seller to the customer, those requirements will take precedence.

The appearance of a delivery status in a carrier's tracking system does not automatically eliminate any legally applicable rights concerning missing, damaged, or undelivered goods.

Customers experiencing shipping-related issues should contact our support team for assistance.

Additional information is available in our Shipping Policy and Terms of Purchase.

13. Governing Law & Dispute Resolution

These Terms of Use shall generally be governed by and interpreted in accordance with the laws of the State of Texas, United States, without regard to conflict-of-law principles where legally permitted.

However, this governing law provision does not limit any mandatory consumer protection rights that may apply under the laws of a customer's residence or another applicable jurisdiction.

In the event of a dispute concerning use of the Dulcira website, customers are encouraged to contact our customer support team before pursuing formal proceedings.

We will make reasonable efforts to review concerns and explore appropriate resolutions.

Any legal proceedings or dispute resolution processes will be governed by applicable law and any legally enforceable agreement between the parties.

Nothing in these Terms of Use requires customers to waive rights or remedies that cannot lawfully be restricted.

14. Severability, Assignment & Enforcement

If any provision of these Terms of Use is determined by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

A failure by Dulcira to enforce a particular provision on one occasion does not automatically constitute a permanent waiver of the right to enforce that provision in the future.

Customers may not transfer contractual rights or obligations arising under these terms without prior written consent where such a restriction is legally enforceable.

Nexrivo LLC may assign or transfer its rights and obligations in connection with a lawful business restructuring, merger, acquisition, or similar transaction, subject to applicable legal requirements.

15. Entire Agreement & Policy Updates

These Terms of Use, together with any policies expressly incorporated by reference, constitute the agreement governing your use of the Dulcira website.

Related policies may include:

  • Terms of Purchase

  • Privacy Notice

  • Shipping Policy

  • Return Policy

These documents address different aspects of website access, personal information practices, commercial transactions, and after-sales procedures.

Where a specific policy governs a particular subject, that policy should be read together with these Terms of Use, subject to any mandatory legal requirements.

Dulcira may update these Terms of Use from time to time to reflect changes in website functionality, operational practices, business requirements, or applicable law.

Updated terms will be published on our website with an appropriate effective or revision date.

Material changes will be communicated where legally required.

Changes will not retroactively remove rights or remedies that customers have already acquired under applicable law.

Continued use of the Site following legally effective updates may constitute acceptance of the revised terms where permitted by law.

16. Business Information & Customer Support

If you have questions regarding these Terms of Use, website functionality, account access, intellectual property matters, or other service-related concerns, please contact our customer support team.

  • Brand Name: Dulcira

  • Legal Business Entity: Nexrivo LLC

  • Registered Business Address: 1601 Royal Crest Drive, Apt 2220, Austin, TX 78741, United States

  • Customer Support Email: support@dulcira.com

  • Customer Service Phone: +1 (310) 666-6122

  • Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM

Our customer support team aims to respond to email inquiries within 1–2 business days.

For order-related inquiries, please include your Order Number and the email address used at checkout to help us assist you more efficiently.

Thank you for visiting Dulcira. We appreciate your interest in our decorative charms and accessories and are committed to maintaining a transparent, secure, and enjoyable online shopping environment.