Return & Refund Policy
Effective Date: November 1, 2026
Thank you for choosing Dulcira. We are dedicated to offering thoughtfully selected decorative charms and accessories that bring creativity, personality, and meaningful details to everyday life. Our collections, including Emotional Partners, Sweer, and Fairy Tale, are selected with attention to design, appearance, and customer satisfaction.
We aim to provide a transparent and reliable shopping experience. If you encounter an issue with your order, please contact our customer support team at support@dulcira.com, including your Order Number and the email address used during checkout.
Please carefully review the following Return Policy before completing your purchase.
1. Final Sale Policy
All purchases made through the Dulcira online store are generally considered final sale.
We do not accept returns or exchanges for reasons such as a change of mind, personal preference, ordering the wrong style or color, or no longer needing the purchased item.
Exceptions may apply in the following circumstances:
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An item arrives with a manufacturing defect.
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A product is damaged during shipment.
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An incorrect item is delivered due to a fulfillment error.
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An item is missing from a completed shipment.
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A return, refund, replacement, or other remedy is required under applicable consumer protection laws.
Our final sale policy does not limit or exclude any statutory consumer rights that cannot legally be waived.
Customers are encouraged to review product descriptions, dimensions, materials, colors, and other relevant details before placing an order.
2. Damaged, Defective, or Incorrect Items
Dulcira strives to maintain consistent product standards and reliable order fulfillment practices. However, we recognize that unexpected issues may occasionally occur during production, packaging, or transportation.
If an item from our Emotional Partners, Sweer, or Fairy Tale collections arrives damaged, defective, or different from the product you ordered, please notify our customer service team promptly.
We request that customers inspect their purchases upon delivery and report visible damage, defects, or incorrect items within seven (7) calendar days of the confirmed delivery date.
This reporting period helps us investigate shipment-related issues efficiently and does not override any longer claim periods or mandatory remedies available under applicable law.
How to Submit a Claim
Please email support@dulcira.com with the subject line Damaged or Incorrect Item – Order Number and provide the following information:
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Order Information: Your official Order Number and the email address associated with your purchase.
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Description of the Issue: A clear explanation of the damage, manufacturing defect, missing item, or incorrect product received.
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Supporting Evidence: Clear photographs or a short video showing the affected item and the relevant problem.
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Packaging Information: A photograph of the original shipping package or delivery label, if available and relevant to your claim.
Our customer support team will review the information submitted and may request additional details when reasonably necessary to assess the situation.
Available Resolutions
Depending on the nature of the issue, product availability, and applicable consumer protection requirements, eligible claims may be resolved through:
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A complimentary replacement of the affected item.
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A partial refund when appropriate and accepted by the customer.
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A full refund for the affected item or order, as applicable.
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Another legally required or mutually agreed resolution.
Each claim will be reviewed individually to determine an appropriate outcome.
Where Dulcira is responsible for a confirmed product defect, shipping damage, or fulfillment error, any return shipping required for the approved resolution will be arranged or covered by Dulcira, subject to applicable law.
We are committed to addressing eligible concerns fairly and providing clear communication throughout the review process.
3. Refund Processing
If your claim is approved and a partial or full refund is authorized, the refund will generally be issued to the original payment method used at checkout.
After the refund has been initiated, it may take approximately 7–12 business days for the funds to appear in your account, depending on your bank, card issuer, or payment service provider.
Please note:
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Refund processing times may vary according to the payment institution.
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The final credited amount will depend on the approved resolution and applicable legal requirements.
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Customers will be notified when an authorized refund has been processed.
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If a refund does not appear within the expected timeframe, please contact our customer support team for assistance.
Where applicable law requires a different refund method or processing deadline, those legal requirements will take precedence.
4. Exchange Policy
Dulcira does not offer traditional exchanges for alternative designs, styles, colors, sizes, or other decorative accessories based on personal preference.
For example, customers cannot ordinarily exchange an item from the Emotional Partners collection for a different product from the Sweer or Fairy Tale collections after completing their purchase.
However, if an item is confirmed to be damaged, defective, or incorrectly supplied, we may arrange a replacement as part of an approved customer service resolution.
When available, replacements will generally be provided in the same product design and variant as the original purchase.
If the identical item is unavailable, our team will discuss an appropriate alternative resolution, which may include a refund.
Any statutory rights to replacement, repair, refund, or other remedies remain unaffected.
5. Unauthorized Returns
To ensure that product-related concerns are handled accurately, customers must contact Dulcira and obtain return instructions before sending any merchandise back.
Please do not ship products directly to our registered business address or to an unconfirmed fulfillment location.
Our registered business address is not automatically designated as a merchandise return facility.
If a physical return is required as part of an approved claim, our customer support team will provide the appropriate return address and shipping instructions.
Packages sent without prior coordination may experience processing delays or may be returned to the sender if they cannot be identified or accepted by the receiving facility.
Dulcira cannot guarantee the tracking, receipt, or processing of merchandise sent to an incorrect or unauthorized return location.
These procedures do not restrict any return or refund rights that customers may exercise under applicable law.
Contact Our Customer Support Team
If you have questions about our Return Policy, need assistance with a damaged or defective item, or wish to submit an eligible product claim, please contact our customer support team.
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Operating Brand: Dulcira
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Legal Business Entity: Nexrivo LLC
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Registered Business Address: 1601 Royal Crest Drive, Apt 2220, Austin, TX 78741, United States
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Customer Service Phone: +1 (310) 666-6122
For order-related inquiries, please include your Order Number and checkout email address to help us locate your purchase efficiently.
Thank you for shopping with Dulcira. We appreciate your trust and remain dedicated to offering a transparent shopping experience and responsive assistance whenever you need support.