Shipping & Delivery

Effective Date: November 1, 2026

Thank you for shopping with Dulcira. We understand how exciting it is to receive your selected decorative charms and accessories. Whether you have chosen a meaningful piece from our Emotional Partners collection, a playful design from our Sweer collection, or an imaginative accessory from our Fairy Tale collection, we are committed to making your delivery experience as transparent and convenient as possible.

This Shipping Policy explains our order processing procedures, shipping costs, estimated delivery timelines, tracking services, and guidelines for addressing shipping-related concerns.

Please review the following information before placing your order.

1. Order Processing Timeline

Once your payment has been successfully authorized, our fulfillment team begins preparing your order for shipment. This process may include order verification, product preparation, quality checks, packaging, and coordination with our logistics partners.

Our standard order processing time is approximately three (3) business days before shipment.

Please note:

  • Business days generally refer to Monday through Friday, excluding applicable public holidays.

  • Orders placed on weekends or public holidays will normally begin processing on the next available business day.

  • Processing times may occasionally be extended during promotional periods, high order volumes, or unexpected operational disruptions.

  • Order processing time is separate from the estimated shipping transit time.

Once your order has been dispatched, you will receive a shipping confirmation email containing available tracking information.

2. Standard Shipping Rates & Delivery Times

Dulcira offers international delivery to supported destinations through our logistics and fulfillment partners.

Our standard shipping arrangements are as follows:

  • Standard Shipping Fee: $5.99 USD for eligible destinations.

  • Order Processing Time: Approximately 3 business days.

  • Estimated Shipping Transit Time: 10–20 business days after dispatch.

  • Estimated Total Delivery Time: Approximately 13–23 business days, including standard processing and shipping transit time.

These delivery estimates may vary depending on your destination, customs procedures, local carrier operations, and other circumstances.

The final shipping charge applicable to your order will be displayed at checkout before payment is completed.

We recommend reviewing your shipping address and contact information carefully to help prevent avoidable delivery issues.

3. Unexpected Shipping Delays

Although we strive to process and dispatch orders efficiently, certain circumstances beyond our reasonable control may affect delivery schedules.

Potential causes of shipping delays include:

  • Customs inspections or import clearance procedures.

  • Severe weather conditions or natural disasters.

  • Public holidays or temporary postal service interruptions.

  • High seasonal shipping volumes.

  • Transportation network disruptions or carrier backlogs.

  • Incomplete or inaccurate delivery information.

  • Other unforeseen logistical circumstances.

When a shipment experiences an unexpected delay, we encourage customers to review their tracking information for the latest available updates.

If additional assistance is needed, our customer support team will make reasonable efforts to investigate the shipment status and provide relevant information.

Any applicable statutory rights concerning delayed delivery remain unaffected.

4. Order Tracking Information

Dulcira provides shipment tracking information when available through the applicable shipping carrier.

Once your order has been dispatched, a shipping confirmation email will be sent to the email address provided during checkout. This message will generally include a tracking number and relevant shipment details.

You may track your package using the following international tracking platform:

Please note that tracking information may not become available immediately after dispatch.

Carrier tracking systems typically require approximately 24–48 hours to register initial shipment details, although some international shipments may take longer.

Temporary gaps in tracking updates may also occur while a package is moving between sorting facilities, customs checkpoints, or international transportation networks.

If you cannot locate your tracking number, please contact support@dulcira.com with your Order Number.

5. Orders Shipped in Multiple Packages

Orders containing multiple decorative accessories may occasionally be divided into separate shipments.

For example, items from our Emotional Partners, Sweer, and Fairy Tale collections may be dispatched from different fulfillment facilities based on inventory availability, product location, and logistical requirements.

When an order is shipped in multiple packages:

  • Individual items may arrive on different dates.

  • Separate tracking numbers may be issued for each shipment.

  • Shipping confirmation notifications may be sent individually.

  • The delivery of one package does not necessarily indicate that the entire order has been delivered.

If you believe part of your order is missing, please review all available shipment notifications before contacting customer support.

Our team will assist you in verifying the status of any outstanding items.

6. Shipping Address Changes & Order Modifications

If you notice an error in your shipping address, contact details, or purchased items after placing an order, please contact our customer support team immediately.

We recommend submitting modification requests within 12 hours of placing your order, whenever possible.

To request a change, please email support@dulcira.com with the subject line Urgent: Order Modification.

Your message should include:

  • Your official Order Number.

  • The email address used during checkout.

  • A clear explanation of the requested modification.

  • Your corrected shipping address or revised order details, where applicable.

We will make reasonable efforts to accommodate changes before the order enters fulfillment or shipment.

However, modifications cannot be guaranteed once an order has been processed, packaged, or transferred to the shipping carrier.

If your parcel has already been dispatched, you may need to contact the local carrier directly regarding possible delivery adjustments.

7. Unclaimed Packages & Unsuccessful Deliveries

Customers are responsible for providing accurate and complete delivery information during checkout.

If a delivery attempt is unsuccessful because the recipient is unavailable, the local carrier may attempt redelivery, leave a delivery notice, or hold the package at a designated collection point.

Customers are encouraged to follow the carrier's instructions and arrange collection within any applicable holding period.

Delivery problems may occur due to:

  • An incomplete or incorrect shipping address.

  • An unavailable recipient during delivery attempts.

  • Failure to collect a package from a designated holding location.

  • Incorrect contact information provided during checkout.

  • Local carrier delivery restrictions.

If a package is returned to the sender because of incorrect customer-provided information or failure to collect it, our customer support team will review the circumstances and explain the available options.

Additional shipping charges may apply to an authorized reshipment where permitted by applicable law.

We will assess delivery disputes fairly and in accordance with applicable consumer protection requirements.

8. Delayed Shipment Inquiries

If your package appears to be delayed, we recommend checking the latest shipment status before contacting customer support.

Please follow these guidelines:

  • Review Tracking Updates: Check the most recent carrier tracking entry to determine whether the shipment is still progressing through the transportation network.

  • Allow for Normal Transit Gaps: International shipments may experience temporary periods without tracking updates, particularly during customs processing or transportation between countries.

  • Contact Support After Extended Inactivity: If your tracking information has not been updated for more than seven (7) consecutive days, please contact our customer support team for assistance.

To help us investigate, email support@dulcira.com and provide:

  • Your Order Number.

  • Your checkout email address.

  • Your tracking number, if available.

  • A brief explanation of the delivery concern.

Our team will review available shipment records and coordinate with relevant logistics partners when necessary.

A tracking information gap does not automatically mean that a shipment has been lost.

9. Lost, Missing & Delivered Packages

Dulcira understands that missing shipments can be frustrating, and we aim to address delivery concerns promptly and fairly.

Packages Lost in Transit

If your package has not arrived within the expected delivery timeframe, please contact our support team so that we can review the shipment status.

Where appropriate, we may initiate an investigation with the relevant shipping carrier.

If a shipment is confirmed to have been lost in transit, Dulcira will arrange an appropriate resolution, which may include:

  • Sending a replacement order at no additional charge.

  • Providing a refund where appropriate or required.

  • Offering another resolution agreed upon with the customer.

Any applicable legal rights concerning undelivered goods will be respected.

Packages Marked as Delivered

If your tracking information indicates that a package was delivered but you cannot locate it, we recommend taking the following steps:

  • Verify the shipping address listed on your order.

  • Check around your property, mailbox, reception area, or designated delivery location.

  • Ask household members, neighbors, or building management whether they accepted the package.

  • Contact the local delivery carrier to request additional delivery information.

If the package remains missing, please contact support@dulcira.com with your Order Number and tracking information.

We will review the available delivery evidence and assess the circumstances on a case-by-case basis.

A carrier's delivered status does not automatically eliminate any consumer rights or remedies that may apply under relevant law.

10. International Shipping & Fulfillment Locations

Dulcira serves customers across supported shipping destinations through available fulfillment facilities and logistics partners.

Shipping Destinations

Shipping availability depends on the destination country or region, applicable import regulations, carrier services, and logistical restrictions.

If a location cannot be serviced, customers may be unable to complete checkout for that destination.

If an order has already been accepted but cannot be fulfilled because of shipping restrictions or operational limitations, we will contact the customer and provide an appropriate resolution, including a refund where required.

Fulfillment Origins

Dulcira is owned and operated by Nexrivo LLC, a company registered in the United States.

However, our registered business address is not necessarily the location from which customer orders are shipped.

Depending on inventory availability, the destination, and the products purchased, orders may be dispatched through domestic or international fulfillment partners.

Some products may ship directly from international supply or manufacturing partners.

Shipping origins may therefore differ between individual orders or items.

11. Additional Shipping Terms & Important Notices

By purchasing products from Dulcira, customers acknowledge the following shipping conditions, subject to applicable consumer protection laws.

Estimated Delivery Times

All processing and shipping timelines described in this policy are estimates rather than unconditional guarantees.

Actual delivery dates may vary depending on operational and logistical circumstances.

Where applicable law requires delivery within a particular timeframe or provides remedies for delivery delays, those requirements will take precedence.

Customs Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, value-added tax (VAT), or other charges imposed by authorities in the destination country.

Unless such charges are expressly included or collected during checkout, customers may be responsible for applicable import-related fees, subject to relevant laws and required disclosures.

We recommend reviewing your destination country's import regulations before placing an international order.

Accuracy of Shipping Information

Customers should ensure that the shipping address, recipient name, postal code, telephone number, and other delivery details are complete and accurate.

Incorrect or incomplete information may result in shipping delays, unsuccessful deliveries, or additional carrier charges.

If you identify an error after placing an order, please contact our support team as soon as possible.

Customer Support & Dispute Resolution

If an order is significantly delayed, lost, damaged, or otherwise affected by a delivery issue, please contact Dulcira so that we can review the circumstances and provide appropriate assistance.

Nothing in this Shipping Policy is intended to exclude or restrict consumer rights that cannot legally be waived.

Customer Support & Business Information

If you have questions about shipping fees, processing times, shipment tracking, or delivery-related concerns, our customer support team is available to help.

  • Brand Name: Dulcira

  • Legal Business Entity: Nexrivo LLC

  • Registered Business Address: 1601 Royal Crest Drive, Apt 2220, Austin, TX 78741, United States

  • Customer Support Email: support@dulcira.com

  • Customer Service Phone: +1 (310) 666-6122

  • Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM (Central Time, CT)

For faster assistance, please include your Order Number and the email address used during checkout.

Thank you for choosing Dulcira. We appreciate the opportunity to bring creativity, emotional connection, and delightful decorative details into your everyday life, and we look forward to providing you with a positive shopping experience.