Contact Us

Thank you for visiting Dulcira. We are dedicated to providing a reliable and enjoyable shopping experience that reflects the creativity, thoughtful design, and distinctive character of our decorative charms and accessories. Whether you are exploring the comforting designs of our Emotional Partners collection, discovering the playful and delightful styles within our Sweer collection, or enjoying the imaginative creations featured in our Fairy Tale collection, our customer support team is here to provide helpful and professional assistance.

For questions regarding product details, order status, shipping and delivery, returns and refunds, or potential business collaborations, please feel free to reach out through the official contact channels listed below.

Digital Communications

  • Official Customer Support Email: support@dulcira.com

  • Our Response Commitment: We strive to review and respond to all customer inquiries within one to two business days (24 to 48 hours). To help us locate your purchase and provide more efficient assistance, please include your Order ID in the subject line of your email when contacting us about an existing order.

Telephone Support

  • Customer Service Hotline: +1 (310) 666-6122

  • Hours of Operation: Monday through Friday, 9:00 AM to 6:00 PM.

  • Notice: Standard calling rates or additional carrier charges may apply depending on your telephone service provider and location.

Corporate Information & Registered Office

  • Brand Name: Dulcira

  • Legal Business Entity: Nexrivo LLC

  • Registered Business Address: 1601 Royal Crest Drive, Apt 2220, Austin, TX 78741, United States

Our Commitment to Customer Care

At Dulcira, we believe that attentive customer service is an essential part of a positive shopping experience. We aim to maintain clear communication, provide accurate product and order information, and assist customers with their inquiries in a professional and considerate manner.

Your questions, suggestions, and feedback are always welcome, as they help us continue improving our products and services.

We sincerely appreciate your interest in Dulcira and the trust you place in our brand. We look forward to helping you discover decorative accessories that bring creativity, personality, and little moments of joy to your everyday life.