Privacy Policy

Last Updated: November 1, 2026

At Dulcira, a decorative charms and accessories brand owned and operated by Nexrivo LLC, we value the privacy, security, and trust of our customers. We are committed to handling personal information responsibly and providing transparency regarding how information is collected, used, shared, and protected when customers interact with our online store.

This Privacy Notice explains our personal information practices in connection with browsing our website, purchasing products from our Emotional Partners, Sweer, and Fairy Tale collections, communicating with our customer support team, and using other services made available through our online storefront.

By accessing or using our website, you acknowledge that your personal information may be processed as described in this Privacy Notice, subject to applicable privacy laws and any consent requirements.

1. Categories of Information We Collect

To operate our online store and provide customers with a convenient shopping experience, Dulcira may collect and process the following categories of personal information:

  • Personal Identification Information: When you place an order, create an account, or contact us, we may collect your full name, email address, telephone number, billing address, shipping address, and other information necessary to process your request.

  • Order and Transaction Information: We may collect details regarding purchased products, order history, transaction amounts, shipping preferences, and related customer service communications.

  • Payment Information: Payments are processed through third-party payment service providers. Dulcira does not require customers to provide complete payment card details directly to our customer support team. Payment processors may collect and process payment credentials and transaction information in accordance with their respective security practices and privacy policies.

  • Technical and Device Information: When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, operating system, device identifiers, approximate geographic location derived from technical data, and website usage information.

  • Browsing and Interaction Data: We may collect information about pages viewed, products explored, items added to your shopping cart, referring websites, and interactions with website features.

  • Customer Communications: If you contact our support team, we may retain relevant correspondence and information necessary to respond to your inquiry.

We aim to collect personal information only to the extent reasonably necessary for legitimate business purposes and applicable legal obligations.

2. How We Use Your Personal Information

Dulcira uses personal information to support the operation, security, and improvement of our online shopping services.

Depending on the circumstances, information may be processed for the following purposes:

  • Order Processing and Fulfillment: To process purchases, facilitate payments, confirm transactions, arrange delivery, and provide order tracking information.

  • Customer Service: To respond to questions, investigate order-related concerns, handle return or refund requests, and provide after-sales assistance.

  • Website Functionality and Improvement: To maintain our storefront, evaluate website performance, understand customer preferences, and improve the presentation of our decorative accessory collections.

  • Transactional Communications: To send purchase confirmations, shipping notifications, account-related notices, and other necessary service communications.

  • Marketing and Promotions: Where permitted by applicable law and subject to any required consent, to provide information about new collections, product launches, promotional offers, and other Dulcira updates.

  • Fraud Prevention and Security: To identify potentially unauthorized transactions, investigate suspicious activities, protect customer accounts, and maintain the security of our online services.

  • Legal and Regulatory Compliance: To comply with applicable laws, maintain necessary business records, respond to lawful requests, and protect legitimate legal interests.

Where applicable privacy laws require a legal basis for processing, we rely on appropriate grounds such as contractual necessity, legitimate interests, compliance with legal obligations, or consent.

3. Data Security and Protection Measures

We recognize the importance of protecting personal information against unauthorized access, misuse, alteration, disclosure, and loss.

Dulcira seeks to maintain appropriate technical and organizational safeguards that reflect the nature of the information processed and the risks associated with its use.

These measures may include:

  • Secure Data Transmission: Our online storefront uses applicable secure connection technologies, such as HTTPS and Transport Layer Security (TLS), to help protect information transmitted between customers and website services.

  • Access Controls: Access to personal information is limited according to operational requirements and the access controls available through our service providers and business systems.

  • Payment Processing Security: Financial transactions are handled through third-party payment service providers that are responsible for maintaining applicable payment security controls, including relevant PCI DSS requirements.

  • Operational Monitoring: We may use security tools, transaction monitoring, and administrative procedures to help identify potential threats and prevent unauthorized activity.

Although reasonable safeguards can reduce security risks, no online transmission or electronic storage system can be guaranteed to be completely secure.

4. Third-Party Service Providers and Advertising Partners

Dulcira may share certain personal information with external service providers when reasonably necessary to operate our business, provide customer services, process transactions, or support permitted marketing activities.

Categories of recipients may include:

  • E-Commerce Platform Providers: Technology providers such as Shopify that support storefront functionality, checkout services, order management, and related business operations.

  • Payment Processing Providers: Financial service providers responsible for securely processing payments, verifying transactions, and supporting fraud prevention.

  • Shipping and Fulfillment Partners: Logistics companies, delivery carriers, and fulfillment service providers that require relevant customer information to prepare and deliver purchases.

  • Analytics and Advertising Providers: Services that help us evaluate website activity, understand campaign performance, and deliver relevant advertisements where permitted.

  • Customer Support and Technology Providers: Businesses that assist with communications, technical maintenance, customer inquiries, and other operational needs.

Depending on the marketing technologies enabled on our website, advertising and analytics partners may include:

  • Meta Platforms: May be used for advertising campaigns, audience measurement, and conversion tracking.

  • Google Services: May be used for website analytics, search-related advertising, marketing measurement, and related services.

  • AppLovin: May be used for digital advertising, campaign performance analysis, and conversion measurement.

The participation of individual providers depends on the integrations and services actually enabled for our storefront.

Advertising and Data Sharing Disclosure: Dulcira does not represent that all information shared with third-party advertising platforms is exempt from privacy-law definitions of the sale or sharing of personal information. Certain advertising and analytics activities may qualify as a sale, sharing, or targeted advertising under applicable privacy laws, even where no direct monetary payment is received in exchange for personal information.

Where required, customers may have the right to opt out of these activities.

We do not authorize service providers to use personal information for purposes unrelated to their services except as permitted by applicable agreements and laws.

5. Cookies and Similar Tracking Technologies

Dulcira may use cookies, pixels, and comparable technologies to support website operations and improve the customer experience.

These technologies may serve several purposes:

  • Essential Website Functions: Maintaining shopping cart contents, supporting checkout sessions, remembering user preferences, and enabling necessary storefront functions.

  • Analytics and Performance: Understanding website traffic, identifying technical issues, and evaluating how visitors interact with our product pages.

  • Personalization: Remembering selected preferences and improving the relevance of certain website experiences.

  • Advertising and Measurement: Supporting advertising attribution, measuring campaign performance, and displaying relevant advertisements where legally permitted.

Some tracking technologies may be placed by third-party service providers operating under their own privacy policies.

Customers can generally manage certain cookies through their browser settings. Where required by applicable law and supported by our website, additional consent or privacy preference controls may be provided.

Disabling essential cookies may affect the functionality of some website features, including shopping cart and checkout services.

Where applicable, we will respect legally recognized opt-out preference signals, including Global Privacy Control (GPC), in accordance with relevant legal requirements.

6. Children's Online Privacy

Dulcira offers decorative charms and accessories for general consumer use. Our online store is not directed toward children under the age of 13, and we do not knowingly seek to collect personal information directly from children under 13 without appropriate authorization.

If we become aware that personal information has been collected from a child in violation of applicable children's privacy requirements, we will take appropriate steps to investigate and delete the information where required.

Parents or legal guardians who believe their child has provided personal information to Dulcira may contact us at support@dulcira.com.

Additional age-related privacy protections may apply depending on the customer's jurisdiction.

7. Website Privacy Transparency and CalOPPA

Dulcira aims to maintain transparent online privacy practices consistent with applicable United States privacy and consumer protection requirements, including the California Online Privacy Protection Act (CalOPPA), where applicable.

Our general privacy practices include the following:

  • Visitors may browse publicly available product information without registering a customer account.

  • This Privacy Notice is intended to be accessible through our website.

  • Customers can contact us to request information about applicable privacy practices and available privacy rights.

  • We may update this Privacy Notice to reflect material changes in business operations, technology integrations, or legal requirements.

  • Browser-based privacy preferences and tracking controls will be addressed in accordance with applicable law and the technical capabilities of our services.

Where applicable, we will provide information about how our website responds to browser privacy signals, including recognized opt-out preference mechanisms.

8. European Privacy Rights and GDPR

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with comparable data protection laws, you may have certain rights concerning your personal information.

Subject to applicable legal conditions and exceptions, these rights may include:

  • Right of Access: Request confirmation of whether personal information is being processed and obtain access to eligible information.

  • Right to Rectification: Request correction of inaccurate or incomplete personal information.

  • Right to Erasure: Request deletion of personal information where the relevant legal requirements are satisfied.

  • Right to Restrict Processing: Request limitations on certain processing activities.

  • Right to Data Portability: Request personal information in a structured, commonly used format where legally applicable.

  • Right to Object: Object to certain uses of personal information, including processing for direct marketing.

  • Right to Withdraw Consent: Withdraw previously provided consent for processing activities that rely on consent, without affecting the lawfulness of processing conducted before withdrawal.

  • Right to Lodge a Complaint: Submit a complaint to an applicable data protection supervisory authority.

Where GDPR or comparable legislation applies, Dulcira will process personal information according to relevant legal requirements, including those concerning lawful processing, international data transfers, and individual rights.

To submit a privacy-related request, please email support@dulcira.com with the subject line Privacy Rights Request.

We may request additional information when reasonably necessary to verify your identity or locate the relevant records.

9. California Consumer Privacy Rights (CCPA/CPRA)

California residents may have specific privacy rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, where those laws apply to Dulcira's processing activities.

Subject to applicable requirements and exceptions, these rights may include:

  • Right to Know: Request details about the categories and specific pieces of personal information collected, used, disclosed, sold, or shared.

  • Right to Delete: Request deletion of eligible personal information, subject to legal exceptions and necessary record-retention obligations.

  • Right to Correct: Request correction of inaccurate personal information maintained by the business.

  • Right to Opt Out of Sale or Sharing: Request that a business stop selling or sharing personal information as those terms are defined under applicable California law.

  • Right to Limit Certain Uses of Sensitive Personal Information: Where applicable, request restrictions on particular uses and disclosures of sensitive personal information.

  • Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discriminatory treatment or retaliation.

For purposes of applicable California privacy requirements, categories of personal information that Dulcira may process include identifiers, commercial information, internet or electronic network activity, and information reasonably necessary for payment processing and order fulfillment.

We do not knowingly sell or share the personal information of consumers under the age of 16 in circumstances prohibited by applicable law.

Where required, Dulcira will provide legally appropriate methods for submitting privacy requests and opting out of qualifying advertising-related data sharing.

California residents may contact support@dulcira.com to request assistance with their privacy rights.

Authorized agents may also submit requests where permitted by applicable law, subject to appropriate verification requirements.

10. Data Retention and Security Incident Procedures

Data Retention

Dulcira retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Notice, unless a longer retention period is required or permitted by law.

Retention considerations may include:

  • Completing transactions and maintaining relevant order records.

  • Meeting applicable accounting, taxation, and legal obligations.

  • Responding to customer service requests and resolving disputes.

  • Preventing fraud and maintaining business security.

  • Supporting legitimate operational requirements.

When information is no longer reasonably necessary, we will take appropriate steps to delete, anonymize, or otherwise handle it in accordance with applicable requirements.

Security Incident Response

If a security incident involving personal information occurs, Dulcira will assess the circumstances and take appropriate steps consistent with applicable laws and the nature of the incident.

Depending on the situation, these steps may include:

  • Investigating the incident and assessing potential risks.

  • Taking reasonable measures to contain and address the issue.

  • Coordinating with relevant technology providers or service partners.

  • Notifying affected individuals or regulatory authorities when legally required.

  • Reviewing applicable security procedures to reduce the risk of similar incidents.

Notification methods and timelines will depend on applicable legal requirements.

11. Marketing Emails and Communication Preferences

Dulcira may send customers marketing communications about decorative accessories, new collections, special offers, and related promotional activities where permitted by applicable law.

We aim to follow applicable commercial email and consumer communication requirements, including relevant United States anti-spam legislation.

Our general communication practices include:

  • Using accurate sender identification and non-misleading email subject lines.

  • Providing a functional unsubscribe method in promotional emails where required.

  • Honoring valid marketing opt-out requests within applicable legal timeframes.

  • Distinguishing promotional communications from necessary order-related notifications.

  • Obtaining consent for marketing communications where applicable law requires it.

Customers may unsubscribe from eligible promotional emails using the unsubscribe link provided in those messages or by contacting support@dulcira.com.

Please note that opting out of promotional communications does not necessarily prevent us from sending important transactional messages, such as order confirmations, shipping notifications, or essential account-related updates.

12. Contact Information and Privacy Inquiries

If you have questions about this Privacy Notice, wish to understand how your personal information is handled, or would like to exercise applicable privacy rights, please contact us using the following details:

  • Brand Name: Dulcira

  • Legal Business Entity: Nexrivo LLC

  • Registered Business Address: 1601 Royal Crest Drive, Apt 2220, Austin, TX 78741, United States

  • Privacy and Customer Support Email: support@dulcira.com

  • Customer Service Phone: +1 (310) 666-6122

For privacy-related inquiries, please include Privacy Inquiry or Privacy Rights Request in the subject line of your email.

We will review requests and respond in accordance with applicable legal requirements.

Dulcira reserves the right to update this Privacy Notice from time to time to reflect changes in our services, information practices, or applicable legal obligations. Any revisions will be reflected by updating the "Last Updated" date at the beginning of this document.

We appreciate the trust you place in Dulcira and remain committed to maintaining transparency and responsible personal information practices throughout your shopping experience.