Terms of service

Effective Date: November 1, 2026

Welcome to Dulcira, an online destination dedicated to creative and expressive decorative charms and accessories, featuring our Emotional Partners, Sweer, and Fairy Tale collections.

This Terms of Purchase agreement establishes the conditions governing purchases made through the Dulcira online storefront, which is owned and operated by Nexrivo LLC, a company registered in the United States.

By placing an order through our website, you agree to these purchasing terms, subject to applicable consumer protection laws. These terms should be read together with our Terms of Service, Privacy Notice, Shipping Policy, and Return Policy.

Please review the following provisions carefully before completing your purchase.

1. Purchasing Eligibility & Customer Responsibilities

By placing an order through Dulcira, you confirm that you are at least 18 years of age or otherwise legally authorized to enter into a binding purchase agreement under applicable law.

You also represent that:

  • You are legally permitted to purchase the products offered through our website.

  • You will provide accurate, complete, and current billing, shipping, and contact information.

  • You are authorized to use the payment method selected during checkout.

  • Your purchases are intended for lawful purposes.

  • You will comply with applicable laws and regulations relating to the purchase, importation, and use of our products.

Dulcira reserves the right to request additional information where reasonably necessary for payment verification, fraud prevention, or lawful order fulfillment.

Customer communications may be retained for legitimate customer service, quality assurance, and security purposes, as described in our Privacy Notice. Any recording of telephone communications will be conducted in accordance with applicable notice and consent requirements.

2. Personal Information & Transaction Security

Dulcira values the privacy and security of customer information.

Personal details submitted during checkout, account registration, or communication with our customer support team are handled in accordance with our published Privacy Notice and applicable privacy laws.

Payment transactions are processed through supported third-party payment service providers.

These providers may collect and process payment-related information according to their respective terms, security practices, and privacy notices.

We may use personal information for legitimate operational purposes, including:

  • Processing and verifying purchases.

  • Coordinating order fulfillment and delivery.

  • Providing customer service and order notifications.

  • Detecting potentially fraudulent transactions.

  • Complying with applicable legal and regulatory obligations.

Where consent is required for particular processing activities, we will seek it in accordance with applicable requirements.

We may update our Privacy Notice when necessary, and any material changes will be addressed in accordance with applicable law.

3. Order Acceptance, Verification & Cancellation

All orders submitted through the Dulcira website are subject to product availability, payment authorization, and reasonable verification procedures.

An automated order confirmation acknowledges that we have received your purchase request but does not necessarily constitute final acceptance of an order.

Dulcira may decline or cancel an order for legitimate reasons, including:

  • Unavailability of the requested product.

  • Suspected fraudulent or unauthorized payment activity.

  • Incorrect or incomplete customer information.

  • Obvious pricing or technical errors.

  • Shipping restrictions or regulatory requirements.

  • Other circumstances that reasonably prevent lawful fulfillment.

If we cancel an order after collecting payment, we will issue a refund of the applicable amount to the original payment method in accordance with relevant legal requirements.

We may request additional verification before dispatching an order when reasonably necessary to protect transaction security.

Product prices, available designs, promotional offers, and product availability may change from time to time. Such changes will not ordinarily affect orders already accepted, except where a lawful cancellation or correction is necessary.

Customers wishing to cancel or modify an order should contact support@dulcira.com as soon as possible.

Cancellation and modification requests are subject to order processing status and the conditions described in our published store policies.

4. Product Descriptions & Representation

Dulcira strives to provide accurate product descriptions, photographs, specifications, and other relevant information for our decorative accessories.

Our Emotional Partners, Sweer, and Fairy Tale collections feature different design themes and decorative characteristics intended to suit a variety of personal tastes.

Although we make reasonable efforts to present products accurately, minor differences may occur due to:

  • Individual monitor or mobile device display settings.

  • Lighting and photography conditions.

  • Manufacturing tolerances and production variations.

  • Differences in product measurements or material finishes.

Customers are encouraged to review all available product information, including dimensions, materials, color options, and intended usage, before completing checkout.

If a delivered product is materially different from its description, damaged, defective, or incorrectly supplied, customers may contact our support team for an appropriate resolution under our Return Policy and applicable consumer protection laws.

Nothing in this section excludes statutory rights concerning inaccurate descriptions, defective goods, or products that do not conform to applicable legal requirements.

5. Pricing, Payments & Billing Corrections

All product prices displayed on the Dulcira website are presented in the currency indicated during the shopping and checkout process.

Customers are responsible for reviewing their order summary, applicable shipping charges, taxes, discounts, and final payment amount before confirming a purchase.

We make reasonable efforts to maintain accurate pricing information. However, occasional technical or administrative errors may occur.

If an obvious pricing or billing error is identified, Dulcira may, where legally permitted:

  • Correct inaccurate product or pricing information.

  • Contact the customer to explain the discrepancy.

  • Offer the customer an opportunity to proceed at the corrected price, where appropriate.

  • Cancel an affected order and refund any payment collected if the transaction cannot be completed as originally presented.

We will not impose additional charges on an accepted order without appropriate authorization.

Payments are processed through supported payment service providers, and available payment options will be displayed during checkout.

Additional currency conversion fees or international transaction charges may be assessed by your bank or payment provider where applicable.

6. Inventory Availability, Order Processing & Delivery Estimates

Product availability displayed on our website is subject to change based on inventory levels, fulfillment capacity, and other operational factors.

Although we aim to keep product availability information current, an item displayed as available may occasionally become unavailable before fulfillment is completed.

If a purchased item cannot be supplied, we will contact the customer and provide an appropriate resolution, including a refund for items that cannot be fulfilled.

Our general shipping arrangements are:

  • Order Processing: Approximately 3 business days.

  • Standard Shipping Transit: Approximately 10–20 business days after dispatch.

  • Estimated Total Delivery: Approximately 13–23 business days, including standard processing and transit time.

  • Standard Shipping Fee: $5.99 USD for eligible destinations, subject to the final rate displayed at checkout.

These timeframes represent standard estimates and may vary depending on the delivery destination, carrier operations, customs procedures, seasonal demand, and other logistical circumstances.

If we cannot meet an applicable shipping commitment, we will provide notices and available remedies as required by law.

For further details regarding shipping destinations, tracking information, delivery delays, and missing shipments, please review our Shipping Policy.

7. International Orders & Regulatory Compliance

Dulcira may offer international shipping to supported destinations, subject to applicable regulations and available carrier services.

Customers placing international orders should be aware of the following:

  • (a) Regional Requirements: Product standards, labeling rules, and import requirements may differ between countries or regions.

  • (b) Product Availability: Certain decorative accessories may not be available for delivery to all destinations.

  • (c) Customer Support: Our primary customer support communications are provided in English, although additional assistance may be offered where available.

  • (d) Packaging and Product Information: Packaging formats and product documentation may vary depending on product origin and fulfillment arrangements.

  • (e) Import Restrictions: Customers should review any applicable import restrictions, while Dulcira remains responsible for complying with legal obligations applicable to its own commercial activities.

We reserve the right to decline orders destined for locations where shipping is unavailable or fulfillment would violate applicable legal or regulatory requirements.

Any mandatory product conformity, consumer protection, or warranty rights applicable in the customer's jurisdiction remain unaffected.

8. Customs Duties, Import Taxes & Additional Charges

International purchases may be subject to customs duties, import taxes, value-added tax (VAT), clearance fees, or other charges imposed by authorities in the destination country.

Depending on the destination and checkout arrangements:

  • Certain taxes or duties may be collected during checkout.

  • Additional import-related charges may become payable upon arrival.

  • Customs authorities or shipping carriers may request additional documentation or information.

  • Customs processing may affect estimated delivery timelines.

Unless otherwise stated at checkout or required by applicable law, customers may be responsible for import duties and charges not included in the purchase price.

Where legally required, applicable charges and relevant information will be disclosed before the purchase is completed.

Dulcira encourages international customers to review local customs requirements before ordering.

9. Governing Law & Business Information

These Terms of Purchase are governed by the applicable laws of the State of Texas, United States, without prejudice to mandatory consumer protection rights that may apply under the laws of the customer's place of residence or another relevant jurisdiction.

Any disputes arising from purchases made through Dulcira will be addressed in accordance with applicable laws, available consumer remedies, and any legally enforceable dispute-resolution provisions.

Nothing in these Terms of Purchase is intended to exclude, restrict, or waive rights or remedies that cannot lawfully be limited.

The Dulcira online storefront is owned and operated by:

  • Brand Name: Dulcira

  • Legal Business Entity: Nexrivo LLC

  • Registered Business Address: 1601 Royal Crest Drive, Apt 2220, Austin, TX 78741, United States

These purchasing terms should be interpreted together with our other published policies. Where mandatory law provides additional consumer protections, applicable legal requirements will prevail.

Customer Support & Purchasing Inquiries

If you have questions about these Terms of Purchase, require clarification regarding an order, or need assistance with a purchasing-related concern, please contact our customer support team.

  • Customer Support Email: support@dulcira.com

  • Customer Service Phone: +1 (310) 666-6122

  • Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM

When contacting us about an existing purchase, please include your Order Number and the email address associated with your transaction.

Thank you for choosing Dulcira. We appreciate your trust and are committed to providing a transparent, dependable, and enjoyable shopping experience as you explore decorative accessories that celebrate creativity, individuality, and meaningful personal expression.